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11 Ideas Of How To Improve Quality Score In A Call Center

Whether your call center is at the top of its game or struggling to reach important KPI’s, reevaluating the way you do things in order to improve is essential to building and maintaining an optimal workforce. Here are some tips on how to improve quality score in a call center. Gather data. Lots of it […]

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5 Communication Skills Every Agent Needs to Master

Here are five skills every agent should master. And, find links to training resources for every skill. 1. You had me at hello. The moment when an agent lifts the phone to her ear and speaks her first few words is crucial to the rest of the customer interaction. The way an agent answers the […]

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The 5 Types of Customers and How to Make Them Buy More

In the retail industry, it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising, displays, and pricing all “scream out” to attract new business. This focus on pursuing new customers to increase sales is certainly prudent and necessary, but, […]

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5 Tips Persiapan Liburan Akhir Tahun

Pada penghujung akhir tahun hingga datangnya tahun baru (2019), secara umum adalah musim liburan. Mulai dari para pelajar dan para pekerja memasuki liburan panjang maupun libur tahun baru. Momen ini biasa dimanfaatkan oleh remaja untuk berkumpul dan ajang piknik besama, banyak dari mereka menjalani liburan bersama temn-teman lama yang terpisah karena jalan hidup mereka masing-masing, […]

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Inilah Macam-macam Social Media yang Populer di Dunia

Sosial media secara umum bisa di artikan sebagai situs yang menyediakan wadah bagi penggunanya untuk saling berinteraksi secara online. Di media sosial kamu bisa saling berinteraksi dengan pengguna lain, atau mungkin malah menjalin hubungan bisnis dengan orang dari berbagai kalangan. Di zaman sekarang ini media sosial sudah menjadi kebutuhan pokok bagi sebagian orang, mereka seperti orang […]

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Optanix Announces New Service Assurance Platform for Hybrid Environments

New York, NY, USA, Dec., 018 — Optanix, a provider in intelligent business service assurance, announced its IT monitoring and analytics platform, enabling partners and end-users to take advantage of the company’s innovation and experience as a managed service provider for contact center, unified communications (UC), and data networks. n and management. “The Optanix Platform […]

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8 Cara Usir Rasa Kantuk di Kantor

Kurang tidur di malam hari sering kali dijadikan alasan utama mengantuk saat jam kantor. Namun apakah Anda yakin dapat melalui hari tanpa tertidur di meja kantor? Rasa kantuk yang menyerang menyebabkan Anda susah untuk fokus dan menyelesaikan pekerjaan. Ada bebrapa cara yang dapat dilakukan untuk tetap terjaga selama dikantor. Berikut delapan hal yang bisa Anda […]

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9 Ways Real-Time Data Can Improve Customer Service

Real-time data for customer service has the power to customize, prioritize, and synthesize the needs of your customers. Gone are the days when customer service data is simply logged by agents to be compiled and reviewed later by managers and analysts. Rather than using such data after the fact, agents now have access to real-time […]

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What is Social Media?

Social media refers to websites and applications that are designed to allow people to share content quickly, efficiently, and in real-time. Most people define social media as apps on their smartphone or tablet, but the truth is, this communication tool started with computers. This misconception stems from the fact that most social media users access […]

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