Apa itu content marketing? Seperti ditulis dalam artikel sebelumnya, content marketing bisa diartikan sebagai pendekatan pemasaran yang melibatkan proses penciptaan, kurasi, pendistribusian, sekaligus penguatan konten yang menarik, relevan, dan berguna bagi segmen audiens tertentu. Tujuannya tak lain membangun percakapan seputar konten tersebut. Lalu, bagaimana langkah menciptakan content marketing yang bagus dan kuat? Mengacu pada buku […]
Coliving yang akan Jadi Tren Baru
Konsep coworking space sudah bukan barang baru lagi di Indonesia. Perkembangannya sudah sangat pesat dan menjamur hingga kamu pun mudah menemukan berbagai coworking space di pusat kota. Coworking space juga jadi tempat idaman para startup dan perusahaan mapan untuk mengembangkan bisnisnya tanpa perlu dibebani dengan cost yang besar. Belum lama konsep coworking space ada, muncul lagi konsep baru bernama coliving. Konsep ini pun tidak jauh berbeda […]
Good Skills to Have to Work at a Call Center
Call centers are typically large phone banks in which incoming calls are received and outgoing calls are made on behalf of both large and small corporations. Some call centers focus on customer service or tech support, while others conduct phone sales and surveys. Employees of call centers must be efficient and able to follow direction. […]
4 Cara Mencari Hashtag Populer di Instagram Yang Perlu Kamu Ketahui
Penggunaan hashtag dan pemilihan hashtag itu dasar banget dalam pemakaian Instagram. Di artikel yang ada videonya ini saya akan coba membahas 4 cara saya mencari hashtag populer. Yang Pertama, mencari langsung di Instagram. Hal ini dilakukan dengan langsung menggunakan tomblo search dan juga melihat hashtag yang digunakan oleh akun lain yang menarget pasar serupa. Yang […]
7 Ways To Improve The Customer Experience
Let’s take a look at seven ways to create a great customer experience strategy to help you improve customer satisfaction, reduce churn and increase revenues. 1. Create a clear customer experience vision The first step in your customer experience strategy is to have a clear customer-focused vision that you can communicate with your organization. The […]
Tahun Baru 2019
Natal 2018
11 Ideas Of How To Improve Quality Score In A Call Center
Whether your call center is at the top of its game or struggling to reach important KPI’s, reevaluating the way you do things in order to improve is essential to building and maintaining an optimal workforce. Here are some tips on how to improve quality score in a call center. Gather data. Lots of it […]
5 Communication Skills Every Agent Needs to Master
Here are five skills every agent should master. And, find links to training resources for every skill. 1. You had me at hello. The moment when an agent lifts the phone to her ear and speaks her first few words is crucial to the rest of the customer interaction. The way an agent answers the […]
The 5 Types of Customers and How to Make Them Buy More
In the retail industry, it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising, displays, and pricing all “scream out” to attract new business. This focus on pursuing new customers to increase sales is certainly prudent and necessary, but, […]