Tag: customer experience

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7 Ways To Improve The Customer Experience

Let’s take a look at seven ways to create a great customer experience strategy to help you improve customer satisfaction, reduce churn and increase revenues. 1. Create a clear customer experience vision The first step in your customer experience strategy is to have a clear customer-focused vision that you can communicate with your organization. The […]

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The 5 Types of Customers and How to Make Them Buy More

In the retail industry, it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising, displays, and pricing all “scream out” to attract new business. This focus on pursuing new customers to increase sales is certainly prudent and necessary, but, […]

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Bad Customer Service Examples

Bad customer service examples offer great lessons on how to improve customer service. These customer service horror stories will give you a laugh…and a lesson. Real-world examples are a great tool for training your customer service staff. Some of the best examples are negative examples – case studies of what not to do in response […]

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