Tag: improvement


11 Ideas Of How To Improve Quality Score In A Call Center

Whether your call center is at the top of its game or struggling to reach important KPI’s, reevaluating the way you do things in order to improve is essential to building and maintaining an optimal workforce. Here are some tips on how to improve quality score in a call center. Gather data. Lots of it […]


How To Improve Soft Skills

Soft skills revolve around personal relationships, character, and attitude. By nurturing these skills, you can increase your work performance, build stronger relationships, and work toward earning a promotion. Develop your communication skills, strengthen your interpersonal relationships, and demonstrate your professional enthusiasm to show your colleagues and supervisors that your soft skills are well rounded. Method […]

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