Tag: training call center

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The 5 Types of Customers and How to Make Them Buy More

In the retail industry, it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising, displays, and pricing all “scream out” to attract new business. This focus on pursuing new customers to increase sales is certainly prudent and necessary, but, […]

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5 Tips Persiapan Liburan Akhir Tahun

Pada penghujung akhir tahun hingga datangnya tahun baru (2019), secara umum adalah musim liburan. Mulai dari para pelajar dan para pekerja memasuki liburan panjang maupun libur tahun baru. Momen ini biasa dimanfaatkan oleh remaja untuk berkumpul dan ajang piknik besama, banyak dari mereka menjalani liburan bersama temn-teman lama yang terpisah karena jalan hidup mereka masing-masing, […]

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Inilah Macam-macam Social Media yang Populer di Dunia

Sosial media secara umum bisa di artikan sebagai situs yang menyediakan wadah bagi penggunanya untuk saling berinteraksi secara online. Di media sosial kamu bisa saling berinteraksi dengan pengguna lain, atau mungkin malah menjalin hubungan bisnis dengan orang dari berbagai kalangan. Di zaman sekarang ini media sosial sudah menjadi kebutuhan pokok bagi sebagian orang, mereka seperti orang […]

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Optanix Announces New Service Assurance Platform for Hybrid Environments

New York, NY, USA, Dec., 018 — Optanix, a provider in intelligent business service assurance, announced its IT monitoring and analytics platform, enabling partners and end-users to take advantage of the company’s innovation and experience as a managed service provider for contact center, unified communications (UC), and data networks. n and management. “The Optanix Platform […]

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8 Cara Usir Rasa Kantuk di Kantor

Kurang tidur di malam hari sering kali dijadikan alasan utama mengantuk saat jam kantor. Namun apakah Anda yakin dapat melalui hari tanpa tertidur di meja kantor? Rasa kantuk yang menyerang menyebabkan Anda susah untuk fokus dan menyelesaikan pekerjaan. Ada bebrapa cara yang dapat dilakukan untuk tetap terjaga selama dikantor. Berikut delapan hal yang bisa Anda […]

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9 Ways Real-Time Data Can Improve Customer Service

Real-time data for customer service has the power to customize, prioritize, and synthesize the needs of your customers. Gone are the days when customer service data is simply logged by agents to be compiled and reviewed later by managers and analysts. Rather than using such data after the fact, agents now have access to real-time […]

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What is Social Media?

Social media refers to websites and applications that are designed to allow people to share content quickly, efficiently, and in real-time. Most people define social media as apps on their smartphone or tablet, but the truth is, this communication tool started with computers. This misconception stems from the fact that most social media users access […]

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How To Choose The Right Channels For Your Omnichannel Strategy

Omnichannel is a hot word in the call center world right now. Everyone wants to be present everywhere across the web for fear of missing out. But dispersing our energy across the web could be a potential downfall for spreading ourselves thin and providing sub-par customer service when our goal was to do just the […]

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How to Improve Your Call Center Quality Control

Given its pervasive use in journalism, marketing and professional papers focus on the call center industry, one is put under the impression that there exists a clear and mutually agreed upon definition for the term QA. However, upon scouring a number of websites and a few search engine inquiries, it becomes rather clear that this […]

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Bad Customer Service Examples

Bad customer service examples offer great lessons on how to improve customer service. These customer service horror stories will give you a laugh…and a lesson. Real-world examples are a great tool for training your customer service staff. Some of the best examples are negative examples – case studies of what not to do in response […]

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